Portal
Quality and Risk Management
Lehrinhalte
• definition, principles and aims of quality management and of quality management systems • definition, principles and aims of risk management • methods and tools of quality management • methods and tools of risk management • structure, advantages, disadvantages and possible applications of selected quality management approaches (e.g. EFQM Excellence Model and RADAR assessment, ISO 9001:2015, Total Quality Management, Project Excellence Model (GPM), quality and (IT) service management approaches) • certification of quality management systems
Art der Vermittlung
Präsenzveranstaltung
Art der Veranstaltung
Pflichtfach
Empfohlene Fachliteratur
• Hunt, L., Dominguez, J. & Williams, G. (2016). The ISO 9001:2015 Hand¬book: A Practical Guide to Implementation. Paton Professional. • Hutchins, G. (2018). ISO 31000:2018 Enterprise Risk Management (CERM Academy Series on Enterprise Risk Management). Quality Plus Engineering/CERM Academy.
Lern- und Lehrmethode
Lecture, guest lectures, casework, individual and group tasks, presentation and discussion, blended learning elements (e.g. quizzes, instructional videos, self-studies)
Prüfungsmethode
• 40% group/case work (assessment criteria: plausibility of the analysis and proposed solution, correct use of relevant methods and techniques, formal correctness) • 60% final written examination (closed book, assessment criteria: correctness of content, knowledge and practical application of methods and approaches, completeness of answers)
Voraussetzungen laut Lehrplan
Keine
Schnellinfos
Studiengang
Projektmanagement und Organisation (Master)
Akademischer Grad
Master
ECTS Credits
3.00
Unterrichtssprache
Englisch
Studienplan
Berufsbegleitend
Studienjahr, in dem die Lerneinheit angeboten wird
2025
Semester in dem die Lehrveranstaltung angeboten wird
1 WS
Incoming
Nein
Lernergebnisse der Lehrveranstaltung
After successfully completing this course, students will be able to • illustrate aims and principles of quality management, • illustrate aims and principles of risk management (on organisation level), • explain the structure of quality and risk management systems as well as their interplay, • describe selected approaches of quality management systems and illustrate their particularities, advantages and disadvantages, • apply selected methods of quality management and risk management, and • actively co-design the risk and quality management of an organisation in the role as quality/project manager.
Kennzahl der Lehrveranstaltung
0388-25-01-BB-DE-05