Portal
Process Management
Lehrinhalte
• process definition and types of processes • process lifecycle models • process landscapes and process maps and their design principles • process identification, acquisition and documentation • process visualization, notations for business process modelling • process analysis and improvement • process monitoring, controlling and optimization • principles and examples of process reference, process maturity and process capability models • principles of process-oriented quality management • process-oriented concepts for integrated management systems • developments and trends in process management (e.g. robotic process automation, process mining, use of artificial intelligence)
Art der Vermittlung
Präsenzveranstaltung
Art der Veranstaltung
Pflichtfach
Empfohlene Fachliteratur
• ABPMP International (2019). BPM CBOK Version 4.0, Guide to the Business Process Management Common Body of Knowledge (BPM CBOK) (4th ed.). Association of Business Process. Management Professionals International (ABPMP International). • Dumas, M., La Rosa, M. & Mendling, J., Reijers, H. (2018). Fundamentals of Business Process Management (2nd ed.). Springer. • Wagner, K. W. & Patzak, G. (2020). Performance Excellence - Der Praxisleitfaden zum effektiven Prozessmanagement (3rd ed.). Hanser.
Lern- und Lehrmethode
Lecture, individual and group tasks, group/case work, presentations, discussion, blended learning elements (e.g. instructional videos, self-studies)
Prüfungsmethode
• 40% group/case work (assessment criteria: plausibility of the analysis and proposed solution, correct use of relevant methods and techniques, formal correctness) • 60% final written examination (closed book, assessment criteria: correctness of content, knowledge and practical application of methods and approaches, completeness of answers)
Voraussetzungen laut Lehrplan
Keine
Schnellinfos
Studiengang
Projektmanagement und Organisation (Master)
Akademischer Grad
Master
ECTS Credits
3.00
Unterrichtssprache
Englisch
Studienplan
Berufsbegleitend
Studienjahr, in dem die Lerneinheit angeboten wird
2025
Semester in dem die Lehrveranstaltung angeboten wird
1 WS
Incoming
Nein
Lernergebnisse der Lehrveranstaltung
After successfully completing this course, students will be able to • describe selected process lifecycle models and explain their principles, structure and context of application, • describe current trends in process management and interpret their effects on process-oriented organisations, • explain and distinguish the concepts of process reference, process maturity and process capability models, • develop a process landscape in line with the corporate strategy (in simplified business contexts), • acquire, model and document processes using a standard notation, • analyse and improve existing processes and work out key indicators for process measurement and controlling, and • relate ‘process management’ to the concepts ‘process-oriented quality management’ and ‘integrated management systems’.
Kennzahl der Lehrveranstaltung
0388-25-01-BB-DE-04