Fundamentals of Quality Management

Brief description

  • Introduction to Quality Management (quality planning, tailoring, quality costs, customer satisfaction), Relation to project management and process management;
  • quality management systems (ISO 9001; CMMI; ITIL);
  • quality management methods (risk management; configuration management; requirements management, …);
  • Quality assurance methods (such as: peer review; tests, FMEA, 8D report, Seven tools of quality, ..);
  • Quality improvement methods (continual improvement; methods to identify potential opportunities for improvement; cause analysis)

Mode of delivery

face to face

Type

compulsory

Recommended or required reading and other learning resources/tools

Koubek, Anni: Praxisbuch ISO9001:2015, 2015, Hanser Verlag, München; Meier, Jürgen: Das 1x1 des Qualitätsmanagements, 2. aktualisierte Auflage 2015, austrian standards; Noe, Manfred: Projektbegleitendes Qualitätsmanagement, Publics Cooperate Publishing, Erlangen

Planned learning activities and teaching methods

Integrated course: lecture, case studies, discussion

Assessment methods and criteria

Assessment is based on the final exam as well as on the quality of students' assignments, presentations etc.

Infos

Degree programme

Project Management & IT (Bachelor)

Cycle

Bachelor

ECTS Credits

3.00

Language of instruction

German

Curriculum

Full-Time

Academic year

2023

Semester

3 WS

Incoming

Yes

Learning outcome

Upon successful completion, students will have acquired skills to actively support the process of quality assurance within an organisation, to apply selected quality assurance methods and support quality management systems. They will understand the interaction between quality management and process management and they will be able to draw a connection between quality management and project management.

Course code

0387-17-01-VZ-DE-29