Conflict Management

Brief description

Types of conflict - causes and effects
Conflict resolution strategies
Phases of effective conflict management
Dealing with change
The 9 stages of conflict escalation
Roles and strategies of conflict management.

Mode of delivery

face to face

Type

compulsory

Recommended or required reading and other learning resources/tools

Gallo, A.(2017): HBR Guide to Dealing with Conflict (HBR Guide Series), ‎ Harvard Business Review Press
Script.

Planned learning activities and teaching methods

Lecture by the teachers, exchange of knowledge within the student groups, role plays, group work, reflections within small groups.

Assessment methods and criteria

Assessment of the quality of the work assignments completed by the students within the course in small and large groups and their presentation of it.

Prerequisites and co-requisites

None.

Infos

Degree programme

Produktionsmanagement Film-, TV- und Streaming

Cycle

Bachelor

ECTS Credits

1.00

Language of instruction

English

Curriculum

Full-Time

Academic year

2024

Semester

2 SS

Incoming

No

Learning outcome

After successful completion of the course students are able to
analyze conflict processes and to take appropriate interventions to find a solution,
describe causes that can lead to conflicts,
take measures to avoid conflicts or resolve them constructively and
develop solutions for possible conflict resolutions.

Course code

1702-23-01-VZ-DE-22